Refund policy

At Vesia, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 30 days from the delivery date, subject to the conditions described below.

Vesia is a home fragrance brand operated by Yiwu Weixi Daily Necessities Co., Ltd.

1. Return Period

You may request a return within 30 days from the date your order is marked as delivered by the shipping carrier.

The return period begins on the delivery date, not the order date or payment date.

2. Return Conditions

Products are generally eligible for return when the following conditions are met:

The return request is submitted within 30 days from the delivery date.
The item is unused and remains in its original condition.
The original packaging and included accessories are retained, where applicable.
Valid purchase information, such as the order number, is provided.

Items that have been used, damaged, modified, or returned without required original packaging may not qualify for a return, except where otherwise required by applicable law.

3. Restocking Fee

Restocking Fee: $0 USD

Vesia does not charge a restocking fee.

For eligible returns approved under this policy, no restocking fee, repackaging fee, or similar fee will be deducted from the refund.

4. How to Request a Return

Before sending any product back, please contact our customer service team:

Email: service@vesia.shop

Please provide:

Order number
Product name
Reason for the return
Photos or videos if the return involves a product quality issue

Please do not send the product back before receiving return instructions.

After your return request has been reviewed, we will provide the applicable return instructions and return address.

5. U.S. Return Location

Approved customer returns may be handled through our U.S. return location:

U.S. Return Location
105 Washington St. SE
Suite 201
Huntsville, AL 35801
United States

Please send the returned product according to the return instructions provided after your return request has been approved.

6. Return Shipping Costs

For returns requested due to personal reasons, such as a change of mind, change of preference, or other reasons not caused by Vesia, the customer is generally responsible for the return shipping costs.

Vesia will cover or reasonably reimburse applicable return shipping costs when the return is due to:

A confirmed product defect
The wrong product being delivered
Damage that occurred during shipping
Another confirmed fulfillment error caused by Vesia

If you believe your product is defective, the wrong product was delivered, or the product was damaged during shipping, please contact us before returning the item so that we can review the issue and provide the appropriate return instructions.

7. Refund Processing

Once we receive the returned product, we will inspect the returned item.

For eligible returns, approved refunds are generally processed within 5–7 business days after the returned product has been received and inspected.

Refunds will be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

8. Original Shipping Fees

For returns caused by personal reasons or other circumstances not caused by Vesia, original shipping fees are generally non-refundable.

If the return is caused by a product defect, an incorrect item, shipping damage, or another confirmed issue caused by Vesia, we will handle any applicable refund of the original shipping fees based on the circumstances of the order.